Privacy Policy

Effective Date: 8/12/2026

Total Air Solutions ("Total Air Solutions," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, store, and protect information when you contact us, request HVAC services, communicate with us by phone or text message, visit our website, or otherwise interact with Total Air Solutions.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

Your name
Telephone number
Email address
Service or property address
Billing and payment information
Information about your HVAC equipment and service history
Information you provide when requesting service, estimates, maintenance, repairs, or equipment replacement
Communications and correspondence between you and Total Air Solutions
Information submitted through our website, forms, or other communication channels

We may also collect limited technical information associated with your use of our website, such as IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests for service
Schedule and manage appointments
Provide HVAC installation, repair, maintenance, and other services
Send appointment confirmations, reminders, and service updates
Communicate regarding estimates, quotes, invoices, payments, and account information
Provide customer support
Maintain customer and service records
Improve our services, website, and customer experience
Send promotional or marketing communications when permitted and when applicable
Protect the security and integrity of our systems and business
Comply with applicable legal and regulatory requirements

3. Text Messages and Telephone Communications

If you provide your telephone number to Total Air Solutions, we may use it to communicate with you regarding your service request, appointment, estimate, job, invoice, account, or other communications related to your relationship with us.

Where applicable, we may also send promotional or marketing text messages in accordance with applicable law and your preferences.

Message frequency may vary depending on your interactions with Total Air Solutions.

Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of text messages at any time by replying STOP to a text message from us. You may also contact us using the information provided below for assistance.

4. How We Protect Your Information

We take reasonable measures to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction.

We use secure systems and restrict access to customer information to authorized personnel and service providers who need the information to perform their functions.

However, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

5. Information Sharing

Total Air Solutions does not sell customer personal information.

We may share information with trusted third-party service providers when necessary to operate our business or provide services to you. These providers may include companies that assist with:

Scheduling and customer relationship management
Telephone and text messaging services
Payment processing
Website hosting and technology services
Marketing and communications
Business administration and accounting

These service providers are authorized to use information only as necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal process, court order, or governmental authority, or when necessary to protect the rights, safety, or property of Total Air Solutions, our customers, or others.

6. Your Privacy Choices and Rights

You may contact us to:

Request information about the personal information we maintain about you
Request correction of inaccurate information
Request deletion of information where applicable
Update your contact information
Change your communication preferences
Opt out of marketing communications

Certain information may need to be retained when required for legitimate business purposes, contractual obligations, legal requirements, accounting, warranty, or regulatory purposes.

7. Cookies and Website Technologies

Our website may use cookies, analytics tools, or similar technologies to help us understand website usage, improve website functionality, and measure the effectiveness of our marketing.

You may be able to control certain cookie settings through your web browser or device.

8. Children's Privacy

Our services are intended for adults and businesses seeking HVAC services. We do not knowingly collect personal information from children under the age of 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

When we make changes, we will update the Effective Date shown at the top of this policy.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact:

Total Air Solutions
Phone: (254) 239-0516
Email: info@totalairsolutions.ac

Last Updated: 8/12/2026